Help & Support

This message means a Rebit account already exists with that email address.

Do not create a second account. Contact support if you no longer have access to the registered email address.

Refresh the page or close it and open it again. If the reCAPTCHA error continues:

  • Check that your internet connection is stable.
  • Turn off any VPN or proxy temporarily.
  • Clear your browser cache and cookies, or try a private browsing window.
  • Try another supported browser or device.

Contact support if you still cannot sign in.

If you know your current password

Sign in and open the Security section of your Account settings to change it.

If you cannot sign in

  • Open the Forgot Password page.
  • Enter the email address registered to your Rebit account.
  • Use the newest reset email to complete the steps.
  • Check your spam or junk folder if the email does not arrive.

If you no longer have access to the registered email or the reset continues to fail, contact support. Never share your password or one-time security codes.

No. Each person must create and verify their own Rebit account.

This protects the account owner and helps Rebit meet identity-verification and account-security requirements. If someone needs help registering, they can contact our support team.

Your registered email is used for sign-in and security messages. If you no longer have access to it, contact support before creating another Rebit account.

Be ready to provide:

  • Your Rebit account ID, if available
  • The email address currently registered to the account
  • The new email address you want to use
  • Any identity information or documents requested to confirm ownership

For security, Rebit may need to verify that you own the account before updating any details. Never send your password or one-time security codes.

Check the following before trying again:

  • Make sure Caps Lock is off.
  • Confirm that you entered the email address registered to your Rebit account.
  • Check whether your browser autofill is using an old password.

If you can access your registered email, reset your password.

If you no longer have access to that email, contact support. Contact us immediately if you think your password was stolen or your account was compromised. Never share your password or one-time security codes.

Trust matters when you are sending money. Rebit gives you several ways to check who we are, how we are supervised, and how we handle your information.

Registered in New Zealand

Rebit Limited is a New Zealand registered company and Financial Service Provider (FSP1000304). We are registered to provide money or value transfer services, are a member of Financial Services Complaints Limited (FSCL), and are supervised by the Department of Internal Affairs (DIA) for anti-money laundering and countering financing of terrorism (AML/CFT) compliance. We also work with trusted international partners to support transfers across our available service routes.

You can view our registration details on our Licenses page.

Regulated and AML/CFT compliant

We follow New Zealand AML/CFT requirements. This is why we verify customers, may ask for information about the source or purpose of funds, monitor transactions, and submit required reports. These checks help protect customers and the financial system from fraud and financial crime.

Your privacy matters

We collect and use personal information to provide our services, verify customers, prevent fraud, and meet our legal obligations. We explain what we collect, why we collect it, when it may be shared, and how you can contact us about your information in our Privacy Policy.

Transparent service and support

Before confirming an order, you can see the exchange rate, fees, receiving amount, and estimated transfer time. You can then track the order through your Rebit account. If you have any questions before sending money, contact our support team—we are happy to explain the process.

Hundreds of customer reviews

You do not have to rely only on what we say. You can read hundreds of customer reviews and see recent experiences on our independent Trustpilot profile.

Get to know the Rebit team

Read our About Us page to learn how Rebit began, meet the people behind the service, and understand the values that guide how we work.

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