I can’t find my recipient details in the list during Send Money
A recipient appears only for the destination currency under which they were saved.
Check the following:
- Open Send Money.
- Make sure the From and To currencies are selected in the correct order.
- Confirm that the recipient’s account was saved for the selected destination currency.
For example, when sending from New Zealand to Turkey, select New Zealand as From and Turkish lira as To. A recipient saved under Turkish lira should then appear.
If the recipient is still missing, check their saved account details or contact support.