Open Transfer History to see the latest status of every order.
Each order can include:
- Details — status, amount, exchange rate, and recipient information.
- Updates — a timeline of actions and status changes.
- You Paid — your payments to Rebit, including failed or pending transactions.
- We Paid — Rebit’s payments to the recipient.
Rebit may also email you when the order status changes. Keep your account email current and check your spam or junk folder if an expected update does not arrive.
Transfer time depends on the route, currency, payment timing, and destination banking network.
- Before submitting an order, check Transfer Time on the Send Money page.
- After submitting, review the estimate in the order email and in Transfer History.
The displayed time is an estimate. Payment approval, verification or compliance checks, weekends, public holidays, currency availability, recipient-bank processing, cash-pickup hours, time zones, or incorrect recipient details can cause delays.
Contact support if the estimated transfer time has passed and the order has not progressed.
Awaiting Approval means the order has been created but Rebit has not yet confirmed and approved the required payment.
Open the order in Transfer History and follow the payment instructions shown there. The status should update after the payment is received and matched to the order.
Payment timing varies by method. Do not make a second payment unless the order page or Rebit support instructs you to do so.
You Paid means Rebit has confirmed your payment for the order. The transfer can now progress toward payment to the recipient.
Check Transfer History for the latest updates and estimated transfer time. The next major status is usually Done after Rebit completes the destination payment.
Contact support if the estimated transfer time has passed without an update.
Done means Rebit has completed the destination-side payment for the order.
Open Transfer History and check the We Paid section. An accepted payment indicates that Rebit submitted or completed the payment through the destination banking network.
The recipient’s bank may still take additional time to credit the account, particularly outside banking hours or during weekends and public holidays. If the recipient has not received the money after the estimated transfer time and normal local bank processing, contact support with the tracking code.
Upload a complete and readable bank-generated receipt in Tracking when requested or when payment approval is delayed.
The receipt should clearly show:
- The payment date and amount
- The paying account holder or source account details
- The receiving account details
- The Code, Particulars, Reference, or other required payment reference
If you made several deposits, upload each receipt beside its matching transaction. You may hide unrelated balances, transactions, or card details, but do not hide information needed to match the payment.
A Done order means Rebit has completed the destination-side payment, but the recipient’s bank may still be processing it.
- Open Transfer History and check that the payment in We Paid is accepted rather than pending or processing.
- Ask the recipient to confirm the correct account and check with their bank.
- Allow for local banking hours, weekends, and public holidays.
If the estimated transfer time and normal local processing time have passed, contact support with the tracking code. A destination payment receipt may help the recipient’s bank trace the payment.
Destination payment records for a completed order are available from the order’s We Paid section.
Download the receipt
- Open Tracking.
- Find the completed order using its tracking code or order details.
- Open We Paid.
- Find the accepted payment and select the download icon in the Receipt column.
If the receipt is not ready, the system may send a request to an administrator. Try again later. Contact support with the tracking code if you need another type of document.
Payment Issue means Rebit could not approve or match your payment to the order.
Possible causes include an incorrect amount, payment from an account not in the Rebit account holder’s name, missing or incorrect references, or an unreadable receipt.
Open the order in Transfer History, review any action shown, and upload the requested evidence. Do not make another payment unless instructed. Contact support if the issue is unclear or urgent.
Open the relevant order in Tracking.
- Select Pay Now to view the payment account and references for the current order.
- Upload a separate receipt beside each deposit so it can be matched correctly.
- Check You Paid for your payments and We Paid for payments to the recipient.
Bank details can change between orders. Do not reuse a saved payee or payment instructions from an older transfer without checking the current order.
Transfer Issue means Rebit could not complete the destination-side payment.
Possible causes include incorrect or incomplete recipient details, a recipient-bank rejection, a route or payout issue, or additional compliance information being required.
Open the order in Transfer History and follow any action shown. Rebit may contact you for corrected information. Do not create a duplicate order unless instructed; contact support if the issue is unclear or urgent.