- Details: Latest status, amount, exchange rate, and recipient details for your order
- Updates: A timeline of actions and status changes
- Your payments: A list of your transactions, including failed ones
- Our payments: A breakdown of our payments to the recipient’s account
Our operators in your recipient’s country process your orders as soon as your order is marked as ‘YOU PAID’ in the sending country.
The transfer time varies depending on the countries you are sending money from and to.
- Before you submit your order: You can find the 'Transfer Time' for each route on the Send Money page, where you create your order.
- Once you have submitted your order: You can find the 'Transfer Time' in the email you received, upon creation of your order.
⚠️ Please contact us only if the estimated transfer time has passed.
Please note:
Transfer time excludes the recipient's bank holidays.
Service and funds may be delayed or unavailable depending on certain factors including the transfer method such as Cash pickup, the selection of delayed delivery options, sending amount, destination country, currency availability, regulatory issues, consumer protection issues, identification requirements, delivery restrictions, agent location hours, and differences in time zones (collectively, “Restrictions”). Additional restrictions may apply; see our terms and conditions for details.
When your order status is 'DONE', it means we have successfully completed the transfers and your recipient should have received the amount.
Please note that local banking networks may delay this over weekends and public holidays, or outside office hours in some countries.
Before you contact us, please ensure the status of the transactions under your Tracking page is Accepted and not Pending/Processing.
To ensure the local banking system already processed the payments, please allow 6-12 working hours before you contact us.
Upload your complete, readable receipt on Tracking page, when requested or if payment approval is delayed.
If you made multiple payments, upload each receipt next to its designated transaction so every payment can be matched correctly.
Your bank-generated payment receipt should clearly show:
- The recipient account number
- The amount paid
- Any required destination reference fields
You may hide unrelated balances, transactions, or card details.
At Rebit, we do our best to complete transfers within the Transfer Time window and as quickly as possible. However, delays may happen over public holidays, on weekends or simply due to the local banks' processing cycles. If your order is marked DONE, we have sent the payment to your recipient bank. Before you contact us, please ensure the status of the transactions under your Tracking page is Accepted and not Pending/Processing.
To ensure the local banking system already processed the payments, please allow 6-12 working hours before you contact us.
For a completed order, destination payment records are available from the order’s WE PAID tab.
Download the receipt
- Open Tracking from the main menu.
- Find the completed order using its tracking code or order details.
- Select the order’s WE PAID tab.
- Find the accepted payment in the table.
- Select the download icon in the Receipt column.
If the receipt is not ready for download, a request will be sent to an administrator. You can try again later.
If you need another type of supporting document, contact support and provide the order’s tracking code.
Open your order in Tracking to:
- Click PAY NOW.
- Upload a separate receipt beside each deposit.
- Check YOU PAID and WE PAID for the payment breakdown.
Bank details can change. Do not reuse saved payee details or details from an older order.