We use advanced third-party solutions to verify your ID, match your photo, and confirm your residential address in New Zealand.
Click here to learn more about the privacy of your data.
- Our digital verification agencies, including APLYiD, delete your data once the result is shared with Rebit.
- Authorised Rebit compliance staff have access to your basic profile information.
- Local and overseas operators have access to your transfer details, including recipient details, when needed to process your orders.
- We may share your ID details when requested by banking partners for compliance purposes.
- We do not share your details with any other agency unless required by law. For more details, please view our Terms and Conditions.
- The account holder’s full name
- The bank name
- The bank account number
- The document belongs to the correct Rebit account holder
- The complete document is included
- Names, dates, account numbers, and other required details are clear and readable
- All relevant pages are included
See if there is a manual method available for your country.
- Automatic verification supports eligible New Zealand or Australian identity documents.
- Manual verification may be required for other documents, including an Iranian passport.
- Attach the requested identity document and proof of address.
The review time depends on the documents and any further checks required.
When proof of address is requested, upload a recent document showing your full name and current residential address, such as:
- A bank statement
- A utility or internet bill
- A tenancy agreement
- Another official document requested by the verification team
Upload it through Account > Verification and follow the exact request you received.
A gift letter can support verification when money was given to you and is not a loan. It should include:
- Donor and recipient details and their relationship
- Gift amount, currency, and date
- The source and purpose of the funds
- A statement that no repayment or interest is required
- Donor name, signature, and date
Supporting bank statements or an official translation may also be requested.
Examples:
gift letter based on a property sale,
gift letter for a loan application,
gift letter with transfer explanation and bank statement,
and officially translated gift letter.
Verification documents may be rejected when they are incomplete, unclear, expired, or do not match the details on your Rebit account.
Before uploading the document again, check that:
- The entire document is visible, including all edges.
- The image is clear, well lit, and free from glare.
- The document is current and is one of the types requested.
- Names, dates, and other details match your Rebit account.
- Both sides or all requested pages are included.
- An official or certified translation is included when requested.
Use only the upload method or secure channel provided by Rebit Verification page.
If the document is rejected again, contact [email protected].
Use these steps only when your account shows ACTION REQUIRED in Verification.
Complete the listed action
- Open Account and select the Verification tab.
- Read the specific action or document request shown on your account.
- If files are requested, open Additional Documents and select Attach file or Take photo.
- Add every requested file, then select Send file(s).
The required action depends on your account status and your recent orders.
Do not upload guessed or unrelated documents. Contact support if the instruction is unclear.