What information must my bank payment receipt show?
Upload a complete and readable bank-generated receipt in Tracking when requested or when payment approval is delayed.
The receipt should clearly show:
- The payment date and amount
- The paying account holder or source account details
- The receiving account details
- The Code, Particulars, Reference, or other required payment reference
If you made several deposits, upload each receipt beside its matching transaction. You may hide unrelated balances, transactions, or card details, but do not hide information needed to match the payment.