My order status is marked ‘DONE’ however the recipient has not received the money yet.
A Done order means Rebit has completed the destination-side payment, but the recipient’s bank may still be processing it.
- Open Transfer History and check that the payment in We Paid is accepted rather than pending or processing.
- Ask the recipient to confirm the correct account and check with their bank.
- Allow for local banking hours, weekends, and public holidays.
If the estimated transfer time and normal local processing time have passed, contact support with the tracking code. A destination payment receipt may help the recipient’s bank trace the payment.