How long does it take to complete my transfer and what could cause delay?
Our operators in your recipient’s country process your orders as soon as your order is marked as ‘YOU PAID’ in the sending country.
The transfer time varies depending on the countries you are sending money from and to.
- Before you submit your order: You can find the 'Transfer Time' for each route on the Send Money page, where you create your order.
- Once you have submitted your order: You can find the 'Transfer Time' in the email you received, upon creation of your order.
⚠️ Please contact us only if the estimated transfer time has passed.
Please note:
Transfer time excludes the recipient's bank holidays.
Service and funds may be delayed or unavailable depending on certain factors including the transfer method such as Cash pickup, the selection of delayed delivery options, sending amount, destination country, currency availability, regulatory issues, consumer protection issues, identification requirements, delivery restrictions, agent location hours, and differences in time zones (collectively, “Restrictions”). Additional restrictions may apply; see our terms and conditions for details.