How long does it take to complete my transfer and what could cause delay?
Transfer time depends on the route, currency, payment timing, and destination banking network.
- Before submitting an order, check Transfer Time on the Send Money page.
- After submitting, review the estimate in the order email and in Transfer History.
The displayed time is an estimate. Payment approval, verification or compliance checks, weekends, public holidays, currency availability, recipient-bank processing, cash-pickup hours, time zones, or incorrect recipient details can cause delays.
Contact support if the estimated transfer time has passed and the order has not progressed.