- General Information
- Welcome to our Privacy Policy page! When you use our website services, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it. When you share information with us, we can make our services even better for you. As you use our services, we want you to be clear about how we’re using information and the ways in which you can protect your privacy. This is important; we hope you will take time to read it carefully. Remember, you can find controls to manage your information and protect your privacy and security. We’ve tried to keep it as simple as possible. We will inform you if we make changes to our Privacy Policy.
- Data we collect
- Rebit Limited collects data to operate effectively and provide you with the best experiences using our services. You provide some of this data directly, such as when you create a personal account. We get some of it by recording how you interact with our services by, for example, interacting with our support centre, using technologies like cookies, receiving error reports or usage data. We also obtain data from third parties or use services from other companies to help us know our customers' needs better in order to provide the best services to them. The information we collect depends on the level of our business relationship. For legitimate purposes, we may collect some additional information.
- What data we collect:
- Personal information: Name, Date of birth, Photo ID (Passport or Drivers licence), Biometric information (within verification process), Bank account number.
- Contact information: Phone number, Email address, Residential address, Utility bills
- Information related to your Source of funds: We may ask customers for proof of their source of funds. This could be one or more bank statements, payslips, and other financial information.
- Browsing data: IP address, device information, operating system, web log information, browser type, mobile device identifiers
- Purchase order information: Order details, Bank account name, Bank account number
- Recipient information: Name, Date of birth, Place of birth, Nationality/Citizenship, Residential address, Email address, Contact number, Bank account name, Bank account number.
- How we collect data:
-
Directly: These are mainly personal info that you provide:
- during the sign-up process,
- or when you place an order,
- or when you contact our customer support team.
- We also collect some data through our third-party service provider (APLYiD) during registration and identification.
- User interaction: These are browsing data and will be collected when you interact with our website.
- Why we collect your data:
- To provide services and support: Data you provide directly to us are essential in order to provide services to you. All our customers need to be registered and verified through our website.
- To comply with New Zealand regulations: As a New Zealand registered Financial Service Provider company, we are in compliance with New Zealand regulations and obligations including the AML/CFT Act. We may use the data you provided to detect and prevent fraud and other illegal activities.
- To offer promotions: some of the data we collect, enable us to provide promotions and discounts to you based on your interactions with our website.
- What if you do not provide the required data:
- If you don’t share some information with us, we may not be able to provide our full service to you.
- How long do we keep your data:
- To comply with the law and legal obligations, we may archive your data for at least 5 years after you close your profile.
- How we use your information
- In carrying out these purposes, we combine data we collect through the various website services you use to give you a more seamless, consistent and personalized experience. However, to enhance privacy, we have built-in technological and procedural safeguards designed to prevent certain data combinations. For example, we store data we collect from you when you are unauthenticated (not signed in) separately from any account information that directly identifies you, such as your name, email address or phone number. We will not breach your privacy, however, we may provide information on formal and legal requests to the police or other government agencies.
- Manage your personal data
- You can view or edit your personal data online for many of our services. You can also make choices about our collection and use of your data. How you can access or control your personal data will depend on which services you use. You can choose whether you wish to receive promotional communications from our website by email, SMS, physical mail, and telephone. If you receive promotional email or SMS messages from us and would like to opt out, you can do so by following the directions in that message. You can also make choices about the receipt of promotional email, telephone calls, and postal mail by visiting and signing into Company Promotional Communications Manager, which allows you to update contact information, manage contact preferences, opt out of email subscriptions, and choose whether to share your contact information with our partners. These choices do not apply to mandatory service communications that are part of certain website services.
- Right to access, correct and delete data and to object to data processing
- Our customers have the right to access, correct and delete personal data relating to them, and to object to the processing of such data, by addressing a written request, at any time. The Company makes every effort to put in place suitable precautions to safeguard the security and privacy of personal data, and to prevent it from being altered, corrupted, destroyed or accessed by unauthorized third parties. However, the Company does not control each and every risk related to the use of the Internet, and therefore warns the Site users of the potential risks involved in the functioning and use of the Internet. The Site may include links to other websites or other internet sources. As the Company cannot control these websites and external sources, the Company cannot be held responsible for the provision or display of these websites and external sources, and may not be held liable for the content, advertising, products, services or any other material available on or from these websites or external sources.
- Sharing your information
- We share your personal data with your consent or as necessary to complete any transaction or provide any service you have requested or authorized. For example, we share your content with third parties when you tell us to do so. When you provide payment data to make a purchase, we will share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction. In addition, we share personal data among our controlled affiliates and subsidiaries. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies we've hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data in order to provide those functions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets. In case you would like to request downloading, deleting, or opting out from using and selling your personal information, feel free to contact us.
- Contacts
- If you have any queries or complaints about our collection, use or storage of your personal information (including a complaint relating to any failure by us to comply with our obligations under the credit reporting provisions of the Privacy Act 2020 of New Zealand and the Privacy Act 1988 of Australia or under the Credit Reporting Privacy Code), or if you wish to exercise any of your rights in relation to your personal information, please contact and address your email to The Privacy Officer. We will investigate and attempt to resolve any such complaint or dispute regarding the use or disclosure of your personal information. If you are dissatisfied with the handling of your complaint, you may contact the following:
If you are dissatisfied with the handling of your complaint, you may contact the following:
Office of the Privacy Commissioner (OPC):
Mail: PO Box 10 094, The Terrace, Wellington 6143.
Email: [email protected]
Telephone: 0800 803 909
Online: https://www.privacy.org.nz
Office of the Australian Information Commissioner or Australian Financial Complaints Authority (AFCA):
Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
Telephone: 1300 363 992
Mail: GPO Box 5218 Sydney NSW 2001
Fax: +61 2 9284 9666
Email: [email protected]