Help & Support

How can I track my transfer or receive updates?

Login to your Transfer History to view the latest updates on your order. There are 4 sections of information for each order as follows:
  • Details: Latest status, Amounts, rates, amounts and recipient details of your order
  • Updates: A timeline of the actions and statuses. 
  • Your payments: List of your transactions including the failed ones.
  • Our payments: Breakdown of our payments into the recipient's account.
When the status of your order changes we send you an automated email in some cases including when your order is DONE.
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