Rebit Money Transfer - Terms and Conditions

1. Overview

Our money transfer service is subject to the following terms and conditions. Please read the following terms and conditions carefully. By accessing our website, creating an account, and using our services, you agree that the following terms and conditions apply to you and you will comply with them. If you do not agree to these terms and conditions, you must not create an account and use the website. This “Term of use” document was last updated on 01 December 2021. We can change and/or update the terms and conditions at any time. The updated version will be sent to you via email. If you do not agree to the updated version, you must stop using our services.

2. Create an account

To use our services, you must first create an account and verify it. You can only have one Rebit Account. You can only use your own account and cannot share your password or any security-related information with another person. You cannot submit an order on behalf of anyone else.

2.1. To create an account you must:
2.2. To activate your account you must verify the following:

We may ask for additional information such as photo identification, proof of address, bank statement, and/or proof of the source of funds/wealth to comply with AML/CFT regulations. Rebit has the authority to verify your identity directly or through third parties. For more information contact us or see our Privacy Policy.

2.3. Keep your account safe:

3. Your order

3.1. Submit an order
3.2. Your payment
3.3. Conditions
3.4. Order processing

4. Fees and payment

5. Recipients and your Transfers History

6. Your Obligations

When you access our website and, or use our services, you agree that:

7. Termination

We may close your account or limit your access to our service without notice. If

8. Complaints and Disputes

Your satisfaction is very important to us and we are committed to provide our users with very high customer service. We are a proud member of Financial Services Complaints Ltd (FCSL). We encourage you to contact us first if you would like to raise a complaint by email to

We will acknowledge your complaint within 5 business days and make sure your complaint is investigated properly.

If you are unsatisfied with the outcome, you can contact Financial Services Complaints Ltd. They are independent, fair and free for consumers. They resolve complaints against financial service providers. They resolve financial complaints fairly.

Financial Services Complaints Ltd contact details:

https://www.fscl.org.nz

Address
Financial Services Complaints Limited
Level 4, 101 Lambton Quay
Wellington 6011

Postal Address
PO Box 5967
Wellington 6140

Email [email protected] [email protected]

Telephone 0800 347 257 +64 4 472 3725